Contact information

Contact Us

If you have any questions regarding our multi-functional pet gear, sizing recommendations, order status, shipping, or returns, please contact our customer support team. We aim to respond to all inquiries within 24 to 48 business hours.

Store Name: Tails Omni
Website: tailsomni.store
Email: support@tailsomni.store
Phone: +61 3 5806 8171
Business Address: 103 Kenny Street, Westmeadows, VIC 3049, Australia
Support Hours: Monday to Friday: 9:00 AM – 5:00 PM (AEST)

Important Note: The physical address listed above is for corporate registration and administrative operations only. Please do not send returned pet items or packages to this address without obtaining an authorized return warehouse address from our support team first.